Terms of service

Last updated: 5.6.2026

Welcome to Ioanna.

These Terms of Service govern your use of https://ioanna-official.shop and your purchase of products from our store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

1. Company Information

This website is operated by:

Ioanna
Company: Ioanna
Email: support@ioanna-shop
Website: https://ioanna-official.shop

Throughout the site, the terms “we”, “us”, and “our” refer to Ioanna. The terms “you” and “customer” refer to the person using our website or placing an order.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.

You agree not to use our products or website for any illegal, fraudulent, harmful, or unauthorized purpose.

You must not transmit viruses, malware, harmful code, or attempt to interfere with the security or functionality of our website.

We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts where we believe there is fraud, abuse, policy violation, chargeback abuse, or suspicious activity.

3. Product Information

We make every reasonable effort to display product images, colors, descriptions, prices, and details as accurately as possible.

However, we do not guarantee that:

  • Product colors will appear exactly the same on every screen
  • Product packaging will always be identical to images
  • Minor design, shade, material, or packaging differences will not occur
  • Product availability will always be accurate in real time

Small differences that do not affect the main function or value of the product are not considered defects.

4. Pricing and Availability

All prices are shown on the website and may change without notice.

We reserve the right to modify, discontinue, limit, or cancel any product, promotion, bundle, discount, or offer at any time.

We reserve the right to correct pricing errors, typographical errors, product errors, or availability errors, even after an order has been placed. If this affects your order, we will contact you where required.

5. Orders and Acceptance

Placing an order does not automatically mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Suspected fraud
  • Payment issues
  • Incorrect customer information
  • Incorrect pricing
  • Product unavailability
  • Abuse of promotions
  • Excessive returns or disputes
  • Violation of these Terms

If your order is cancelled after payment, we will issue a refund for the cancelled item(s).

6. Payment

We accept the payment methods shown at checkout.

By placing an order, you confirm that:

  • The payment information provided is accurate
  • You are authorized to use the selected payment method
  • You agree to pay the full amount shown at checkout

Payment providers such as PayPal, Klarna, card processors, or other third-party providers may have their own terms and conditions.

7. Promotions, Discounts, and Bundles

Promotions, discount codes, free gifts, bundle deals, and special offers are subject to availability and may be changed or withdrawn at any time.

Discount codes:

  • Must be used before checkout is completed
  • Cannot be applied retroactively
  • Cannot be exchanged for cash
  • May not be combined with other offers unless stated
  • May be limited to selected products, countries, or customers

For bundle offers such as “Buy 1 Get 1 Free”, “Buy 2”, “Free Gift”, or similar promotions, all items included in the offer may need to be returned together if you request a return or refund.

If only part of a promotional order is returned, we may adjust the refund to reflect the value of any items, free gifts, packaging, or discount benefits kept by the customer.

This does not affect your statutory consumer rights.

8. Shipping and Delivery

Shipping times shown on our website are estimates unless explicitly stated as guaranteed.

Our estimated delivery time for European orders is usually 8–12 business days after processing.

Delays may occur due to carriers, customs, high demand, holidays, incorrect shipping information, or events outside our control.

The customer is responsible for providing accurate and complete shipping details.

If a parcel is delayed, refused, unclaimed, or returned due to incorrect customer information, we may deduct related shipping, return, and handling costs from any refund where legally permitted.

Please see our Shipping Policy for more details.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

EU consumers have statutory rights, including the right to withdraw from many online purchases within 14 calendar days after receiving the goods.

Returned items must be sent back in accordance with our return instructions.

We may reduce the refund amount if returned items are used, damaged, incomplete, missing packaging, or handled beyond what is necessary to inspect them.

Please see our Return & Refund Policy for full details.

10. Customer Responsibilities

You agree to:

  • Provide accurate order and contact information
  • Check your order details before purchase
  • Monitor your email for order updates
  • Contact us promptly if there is an issue
  • Use the products only as intended
  • Return items safely and with tracking when making a return

You are responsible for any loss caused by incorrect information provided by you, where legally permitted.

11. Chargebacks, Payment Disputes, and Fraud Prevention

If you have an issue with your order, you agree to contact us first so we can help resolve it.

Opening a payment dispute, chargeback, or claim without contacting us may delay the resolution process.

We reserve the right to provide order information, shipping records, tracking updates, delivery confirmation, customer communication, and policy evidence to payment providers, banks, PayPal, Klarna, Shopify, or relevant authorities when responding to disputes or suspected fraud.

Fraudulent claims, false disputes, or abuse of buyer protection systems may result in order cancellation, account restriction, or refusal of future service.

12. Intellectual Property

All content on our website, including text, images, designs, logos, graphics, product descriptions, videos, icons, and layout, belongs to us or our content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, sell, distribute, modify, or use our content without written permission.

13. Third-Party Services and Links

Our website may include third-party services, apps, payment providers, shipping providers, analytics tools, or links.

We are not responsible for third-party websites, services, policies, actions, or content.

Use of third-party services may be subject to their own terms and privacy policies.

14. Reviews, Comments, and User Content

If you submit reviews, photos, feedback, comments, or other content to us, you grant us the right to use, reproduce, display, edit, and publish that content for marketing, website, advertising, and customer support purposes, unless prohibited by law.

You agree not to submit content that is false, abusive, illegal, offensive, defamatory, misleading, or infringes the rights of others.

15. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of revenue, loss of data, or business interruption.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including your statutory consumer rights.

16. Force Majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to carrier delays, customs delays, strikes, natural disasters, war, pandemics, government actions, supply chain disruptions, technical failures, or payment provider issues.

17. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree that we may collect and process your information as described in our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws applicable to the business entity operating Ioanna, unless mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer in the European Union, nothing in these Terms removes or limits the mandatory consumer rights available to you under the laws of your country of residence.

20. Contact Information

For questions about these Terms, contact us at:

Ioanna
Email: support@ioanna-official.shop
Website: https://ioanna-official.shop